How to make a complaint
If you have a complaint or query, we suggest that you speak to a member of the
Committee who may be able to resolve the matter speedily.
What will we do to investigate?
We will investigate your complaint fairly by discussing your complaint with relative
parties and gathering all relevant information to assist in complaint resolution.
How will you know what is happening?
You will be given an update on the progress of your complaint within two weeks. If
there are unfortunate delays in handling your complaint for any reason, we will keep you informed.
What are the possible outcomes or results of your
In many cases we are able to resolve problems informally. This may
Is there anyone else I can talk to?
The LTA is available to advise on a range of different complaints and in some cases
will handle the complaint directly. If you are worried about a child’s welfare you can contact the following people:
Kings Norton Tennis Club
Grange Hill Road
Kings Norton, Birmingham
Tel: 0121 458 2351
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